Warranty and Returns Policy
Last Updated: 01/10/2023
1. Types of Products
We offer a range of physical products, including generators, batteries, and solar panels.
2. Warranty Coverage
Our products typically come with a minimum 12-month manufacturer’s warranty or 500 running hours, whichever occurs first. For specific warranty details, please refer to the product specifications.
Some premium manufacturers provide a generous 4-year domestic warranty for select products.
3. Return Policy
We offer a 30-day return policy guarantee. If you believe you have purchased the wrong product or if it does not meet your requirements, you may initiate a return within 30 days of receiving the product.
4. Refund Policy
Our 30-day refund policy allows you to request a refund for products you believe were purchased in error or do not suit your needs.
5. Exchange Policy
If you have purchased a product that does not meet your requirements, you may request an exchange within 30 days of receiving the product.
6. Return Shipping
Customers are responsible for the cost of return shipping.
In cases where a product is found to have a manufacturing fault, we will reimburse the customer for return shipping costs.
7. Cancellation Policy
Orders can be cancelled before they are dispatched and prior to transport.
If work has commenced on custom orders or parts have been ordered, a non-refundable fee of 30% applies to cancellations
8. International Orders
We do not ship internationally without prior agreement. Please contact us to discuss international shipping options.
9. Customer Support
Customers can request support or initiate returns through our website’s contact page.
10. Legal Jurisdiction
All transactions and legal proceedings are subject to the laws of Queensland, Australia.
Any legal proceedings must be commenced in the state of Queensland.
11. Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
Detailed Information on the Processing of Your Personal Data
You agree that the Service Providers we use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.
Analytics
We may use third-party Service providers to monitor and analyze the use of our Service.
● Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy
12. Updates to Policies
We reserve the right to update our terms and conditions at any time. Any changes will be published on our website.
For detailed warranty information, please refer to the product specifications or contact our customer support team.
Note: This policy is subject to change, and customers are encouraged to review it periodically for updates.